Terms of service
Terms & Conditions
Last updated: October 5, 2026
These Terms & Conditions apply to consumer purchases made through kpactive.com. Nothing in these terms restricts your mandatory rights under applicable consumer law.
1. Company information
Company name: KP Active B.V.
Business address: [CONFIRMED REGISTERED/CORRESPONDENCE ADDRESS]
Telephone: [CONFIRMED CUSTOMER-SERVICE PHONE NUMBER]
Email: info@kpactive.com
Website: https://kpactive.com
Chamber of Commerce number: 99820315
VAT number: NL869146877B01
Our fulfilment location is Hoogendijk 2C, 2952 AE Alblasserdam, the Netherlands.
Please follow the instructions in our return portal when returning goods. The fulfilment location and our business address serve different purposes.
2. Orders
Please ensure that the information you provide when placing an order is accurate and complete.
You will receive an order confirmation by email after your order has been accepted.
If an item cannot be supplied, we will contact you promptly and refund any payment for the unfulfilled item. We will not substitute another product without your agreement.
Obvious pricing or listing errors that you could reasonably recognise as errors do not bind us. If an error affects your order, we will contact you to resolve it.
3. Prices and payment
Prices are displayed in euros and include applicable VAT.
Shipping costs and any other applicable charges are displayed before you place your order.
Available payment methods are shown at checkout. Payment must be made in accordance with the selected payment method, including any applicable agreed pay-later terms.
4. Shipping and delivery
We currently deliver to the Netherlands and Belgium.
Our Shipping & Delivery Policy explains the available delivery options, charges and normal delivery estimates. Any specific delivery arrangements communicated for your order take precedence over the normal estimate.
If delivery is delayed or a parcel is lost, please contact info@kpactive.com. We remain responsible for delivery when you select a carrier offered at our checkout.
Delays do not remove your statutory rights to delivery, cancellation or reimbursement where applicable.
5. Withdrawal and returns
You may withdraw from an eligible online purchase without giving a reason.
You must notify us within 14 days after the day you receive your order. If items from the same order are delivered separately, this period starts after you receive the last item. You then have a further 14 days to send the goods back.
You can notify us through the return portal, by email, using our model withdrawal form or by another clear statement.
The direct return shipping costs are your responsibility for change-of-mind returns. Different rules apply where we are responsible for resolving faulty, damaged or incorrectly supplied goods.
Our Return & Refund Policy explains the return process, handling requirements and reimbursement rules and forms part of these terms.
6. Exchanges
Direct exchanges are not currently available.
Customers wishing to purchase a different size, colour or product can return their original item and place a new order, subject to the availability and conditions applicable to that new purchase.
7. Product information and statutory guarantee
We aim to describe and photograph our products accurately. Colours may appear differently depending on screen settings.
This does not limit your right to receive products that match their description and meet the quality and durability you can reasonably expect.
If an item is faulty, damaged or incorrectly supplied, please contact info@kpactive.com as soon as reasonably possible after discovering the issue.
We will provide an appropriate remedy under applicable law, which may include repair or replacement, or a price reduction or refund where applicable. Remedies required by law are provided without necessary costs being passed on to you.
Statutory guarantee rights are separate from the change-of-mind return period and do not automatically expire seven days after delivery or at the end of the return period.
8. Promotions and discount codes
Promotions and discount codes are subject to the conditions published with the offer.
Unless stated otherwise, only one discount code can be used per order. Codes cannot be added after an order has been placed.
Changes to future promotions do not remove rights under an already accepted order. Sale and discounted clothing remain subject to statutory withdrawal rights.
9. Complaints
Please email complaints to info@kpactive.com, including your order number and sufficient information for us to investigate.
We will respond as soon as reasonably possible and explain the proposed next steps.
You retain access to the courts and any other remedies available under applicable law.
10. Privacy
We process personal information as described in our Privacy Policy.
This includes working with service providers needed to operate our store, process payments, fulfil orders, deliver parcels and manage returns. Any other processing is described in that policy and is subject to applicable legal requirements.
11. Applicable law
Dutch law applies to these terms, without depriving consumers of mandatory protections available under the law of their country of habitual residence where applicable.
Nothing in these terms removes a consumer’s right to bring proceedings before a court competent under applicable law.
12. Changes to these terms
The terms communicated when you place your order apply to that order.
Updated terms apply to future orders and do not reduce rights under existing purchases.