Refund policy

 

Return Policy – KP Active

At KP Active, we want you to love your purchase. If something isn’t quite right, you may return your items within 14 days of receiving your order.


 

Return Period

You have 14 days from the day your order is delivered to register and return your item(s).

Items returned after this period may not be accepted.

 

 

 

How to Return

To return an item, please follow these steps carefully:

 

  1. Register your return online via our website within 14 days.

  2. Place the item(s) back in the original packaging.

  3. Include the packing slip inside the parcel.

  4. Choose your preferred return method (see below).

 

Items must be unworn, unwashed, and in original condition with all tags attached.

 

 

 

Return Options

Option 1 – Use the Included DHL Return Label

A return label is included inside your package.

  • Attach the label to the outside of your parcel.

  • Drop off your package at the nearest DHL ServicePoint.

 

The return fee is €7 (Netherlands & Belgium).

This amount will be deducted from your refund.

 

 

 

Option 2 – Return Using Your Own Shipping Method

You may also return your order using your own shipping method.

In this case:

  • You are responsible for arranging the shipment.

  • You are responsible for the shipping costs.

  • The €7 return label fee does not apply.

Please send your return to:

KP Active Webshop

Department Returns

Tolhuisweg 5

6071 RG Swalmen

The Netherlands

 

 

 

Refunds

Once your return has been received and inspected, we will process your refund.

  • The €7 fee will be deducted if you used the provided return label.

  • Refunds are issued to the original payment method.

  • Processing time may take several business days after receiving your return.

 

 

 

 

Important Notes

  • Returns must always be registered online first.

  • The packing slip must be included in your return.

  • KP Active is not responsible for lost returns when customers use their own shipping method.

 

If you have any questions, please contact our customer support team.