Refund policy
Return & Refund Policy
Last updated: October 5, 2026
At KP Active, we want you to feel confident in your purchase. If something isn’t quite right, you can return your item(s) in accordance with the policy below.
Return period
You have 14 days after the day you receive your order to notify us that you wish to return all or part of your purchase, without giving a reason.
After notifying us, you have a further 14 days to send the item(s) back. If items from the same order arrive separately, the withdrawal period starts after you receive the last item.
How to return your order
Start your return through our online return portal:
Follow the instructions provided in the portal to arrange your return.
We no longer include a standard paper return form with your order. Please follow the portal instructions and include any information requested to help us identify your return.
You may also notify us of your withdrawal by emailing info@kpactive.com, using our model withdrawal form, or sending another clear statement that you wish to withdraw from your purchase. Using the return portal is not compulsory to exercise your statutory withdrawal right.
Please package your items securely and keep your proof of postage.
Our warehouse has moved
Please do not send new returns to our former warehouse in Swalmen.
Use the current return address and instructions provided in the return portal. Our new fulfilment location is:
KP Active / QLS
Hoogendijk 2C
2952 AE Alblasserdam
The Netherlands
If you wish to arrange your own return shipment, please contact info@kpactive.com for the appropriate return instructions.
Already sent your return to our previous warehouse? Please email us with your order number and tracking information so we can help.
Return shipping costs
The direct cost of return shipping is your responsibility when returning an item because you have changed your mind.
If you purchase a return label through our portal, the applicable price will be displayed before you confirm your chosen return method. If you arrange shipping yourself, you pay the carrier directly.
If your item is faulty, damaged or incorrectly supplied, please contact us first. Where we are responsible for resolving the issue, we will cover any necessary return shipping costs.
Condition of returned items
You may try on clothing as you would in a physical shop to assess its size, fit and appearance.
Please handle items carefully. Do not wash them or wear them for workouts or other activities before returning them. Where reasonably possible, keep tags attached and return the original packaging.
If an item has lost value because it has been handled beyond what is necessary to assess it, we may deduct the actual reduction in value from your refund. Opening packaging or trying an item on does not, by itself, remove your right to withdraw.
Exchanges
We do not currently offer direct exchanges.
If you would like a different size, colour or product, please return your original item and place a new order. New orders are subject to availability and the prices, promotions and shipping charges applicable at the time of purchase.
Sale items
Sale and discounted clothing can be returned under the same statutory withdrawal conditions as full-price clothing.
Your refund will reflect the amount you actually paid for the returned item(s).
Refunds
We will reimburse you without undue delay and no later than 14 days after receiving your withdrawal notice.
We may withhold reimbursement until we have received the returned goods or you have provided evidence that you sent them back, whichever happens first.
Refunds are issued using the original payment method, unless you expressly agree to another method, without a refund fee.
If you return your entire order, we will also refund the original delivery charges up to the cost of our least expensive standard delivery option. Any additional amount paid for a more expensive delivery service is not refundable.
If you return only part of your order, the original delivery charges will not be refunded.
Your bank or payment provider may need additional time to display the refund after it has been issued.
Damaged, faulty or incorrect items
Please contact info@kpactive.com with:
- Your order number.
- A description of the issue.
- Photos of the item and the issue, if possible.
Please contact us before purchasing a return label for a damaged, faulty or incorrect item so we can explain the appropriate process.
We will provide a suitable remedy in accordance with your statutory rights, at no cost where required by law.
The 14-day change-of-mind return period does not limit your rights when an item is faulty or does not match your order.
Questions
For any questions about returns or refunds, please email info@kpactive.com.