Shipping policy

2. Shipping & Delivery Policy

Last updated: October 5, 2026

Delivery destinations

We currently ship to the Netherlands and Belgium.

Delivery methods and shipping costs

You can choose from the delivery methods available for your address during checkout.

The available options, shipping charges and any applicable free-shipping offer will be displayed before you place your order.

Delivery times

For in-stock orders delivered to THE NETHERLANDS AND BELGIUM using an eligible delivery method:

Order before 21:59, Sunday to Friday, for expected delivery the next day.

The cut-off time is based on local time in the Netherlands.

Orders placed on Saturday or after the cut-off time follow the next available processing and delivery schedule. Delivery availability depends on your address, the selected service and public holidays.

For delivery methods or destinations not covered by this estimate, please refer to the delivery information at checkout or contact info@kpactive.com before placing your order.

Busy periods

During busy periods, including new collection launches, promotions and holidays, please allow an additional 1–2 working days for delivery.

This is an estimated additional delay, rather than a guaranteed maximum. If we become aware of a longer delay affecting your order, we will keep you informed.

Any specific delivery window stated for an item, such as a preorder, will be communicated before purchase.

Tracking your order

Once your order has been dispatched, you will receive shipping confirmation with tracking information.

Please allow some time for tracking updates to become available after your parcel has been handed over to the carrier.

Changes to your delivery address

Please check your delivery details carefully before placing your order.

If you notice an error, contact info@kpactive.com as soon as possible. We will try to help, but changes may no longer be possible once fulfilment has started.

Delayed or missing parcels

If your parcel is delayed, missing or marked as delivered but you have not received it, please contact info@kpactive.com with your order number.

We will investigate with the carrier and help resolve the issue. Selecting one of the delivery methods offered at our checkout does not transfer our responsibility for delivery to you.