We’re currently moving to our new warehouse! During this period, please allow approximately 7 working days for delivery. Our usual next-day delivery service is temporarily unavailable. Thank you for your patience and understanding 🤍

Once your order has been dispatched, you will receive shipping confirmation with tracking information.

If you cannot find your shipping confirmation, check your spam folder or contact info@kpactive.com with your order number.

Start your return through our online return portal and follow the instructions.

You have 14 days after the day you receive your order to notify us of your return, followed by a further 14 days to send it back.

You can also notify us by emailing info@kpactive.com.

Yes. For a change-of-mind return, the direct return shipping costs are your responsibility.

If you purchase a label through the return portal, the price will be displayed before you confirm your return method.

For faulty, damaged or incorrect items, please contact us first so we can arrange an appropriate solution.

We refund within 14 days of receiving your withdrawal notice, but may wait until we receive your returned items or you provide proof of return shipment, whichever happens first.

Refunds are issued to your original payment method. Your payment provider may need additional time to display the refund.